DARIVIA helps your customers understand what suits them, choose with confidence and receive personal guidance before and after purchase.
Your business gains an understanding of their needs and why they consider, choose or reject your products and services.
Start with a ready-made app under your brand or connect your existing app.
Discuss your brand’s integrationAI can hold a conversation, explain features, compare products and make a persuasive case for a recommendation. But that is not enough to guide someone consistently toward a confident decision.
The ability to reason about a choice does not mean an app structures its consultation like a professional expert.
An expert uncovers what matters, keeps the reasons for a choice in focus, and helps resolve conflicting priorities. Their recommendation reflects a coherent understanding of the customer and their task – not just the latest message.
A customer profile containing saved attributes, preferences and past outcomes does not, by itself, provide this way of working.
DTI is being built to give AI apps the depth of a highly skilled personal consultant in the luxury segment.
One watch for everyday wear. A budget of around €5,000.
A conventional selection based on size, style and brands produced no options that sparked visual interest.
Status through design and craftsmanship, without a loud logo. Recognition among connoisseurs, rather than complete obscurity.
Better to wait than settle for a weak compromise.
“Stop searching by silhouette. Look for the material and craftsmanship of the dial.”
“The absence of a strong ‘no’ is not yet a ‘yes’.”
The profile clarified the apparent contradiction: status mattered, but overt branding did not.
The outcome: three alternatives the customer liked, a step-up option, and a recommendation to revisit a variation of the reference model.
Based on a real watch purchase. Context was gathered using the DTI methodology and applied by a specialised AI agent without retraining.
More than a list of suitable options: support in reaching a confident decision.
Customers understand why an offer fits their task, what they gain and which trade-offs they accept. The recommendation makes the desired outcome tangible, in the language of their own values.
With the customer’s permission, their preferences and experience can inform future conversations with connected apps.
DARIVIA helps your app explain the value of an offer in terms that matter to each customer. Your business gains insights into customer needs and the reasons behind consideration, choice and rejection.
These insights help you improve your assortment, positioning and customer experience.
Connect to DARIVIA for DTI’s expert method, an authorised Consumer Profile and business intelligence.
Keep your product, catalogue and commercial workflows.
Swipe horizontally to view the full diagram.
One expert method across brand apps. The consumer model stays within DARIVIA; its authorised interpretation supports continuity of understanding across connected apps. No separate product version for each client.
Both routes connect to the same DARIVIA platform, powered by DTI.
Start with the white-label template or connect your existing app. Our initial implementation focuses on ChatGPT. DARIVIA runs as an external platform, with DTI as its core technology.
[Your brand] Client Advisor is designed with a connection to DARIVIA. Configure the template for your brand and optionally connect your systems using the template’s connectors.
The planned MVP connector set covers five areas:
Start with brand knowledge and a simplified catalogue, then add further integrations as needed. Available data and operational capabilities depend on the integrations enabled.
These connectors are a starting point, not an architectural limit. Additional integrations can be added over time, such as loyalty programmes, consultation booking, service history or product configurators.
Keep your app’s interface, brand-system integrations and commercial workflows. Add a connection to DARIVIA within your own app.
Your app uses MCP tools to retrieve expert guidance and an authorised Consumer Profile, and to submit event graphs. A server-side SDK is optional. Profile access requires a sign-in and permission flow.
A graph of events related to the customer’s choice and experience, extracted from the dialogue between the LLM and the customer. The LLM builds the graph according to DTI’s rules, preserving the meaning of events and the relationships between them.
An expert consultation strategy and, on request, an authorised Consumer Profile: an interpretation of the consumer model for customer guidance. The model itself stays within DARIVIA. Business intelligence is available to the brand through a separate API.
DARIVIA creates, stores and develops consumer models from permitted choice events, using DTI. The model itself is not transferred to the host LLM, the brand or the user.
Incoming data is checked for structure, permissions and direct identifiers. Names, contact details, delivery addresses and payment details are excluded from the consumer model.
The host LLM and user receive a Consumer Profile on request, subject to permissions. This is an interpretation of the model, designed to support personal guidance.
The design includes controls to review and correct the profile, authorise connected apps, revoke access and request deletion. Access to a brand account requires separate authentication with the brand.
Brands receive business interpretations: Consumer Intelligence about their buyers and Market Consumer Intelligence across DARIVIA’s population of anonymised models.
Personalisation, analytics and service improvement, including training the DTI core, are disclosed purposes, subject to the applicable permissions and legal basis. Connecting a profile does not grant access to brand systems.
DARIVIA does not store or reconstruct the full conversation.
DTI is grounded in real, individual consultations in a bespoke atelier, transformed into a proprietary methodology for AI-assisted consumer choice.
We are bringing the depth of an expert consultation into a digital product – from understanding the customer to a recommendation they can confidently accept.
DTI’s expert method helps uncover what drives a customer’s choice. Brands gain more than preferences: they understand the reasons behind decisions – why an offer appeals, raises doubts or is rejected.
“It fits the customer” and “the customer is considering buying it” are different outcomes.
Consumer Intelligence explains the needs and choices of your customers: why they consider, choose or reject your products and services.
Market Consumer Intelligence reveals patterns, trends and relationships across DARIVIA’s entire population of anonymised consumer models, translating them into business insights.
Using synthetic consumer models, we explored how customers choose among 680 luxury watches from six brands – revealing shortlist patterns, overlapping product roles and shifts in choice.
Which needs does the assortment meet, where are the gaps, and which suitable products never reach the shortlist?
Why does one product win, another become a compromise, and a third lose? Where do products compete for the same place on a shortlist?
How do changing contexts and priorities reshape the shortlist? Which products retain, lose or gain a place?
Give customers more than a filtered product selection. Help them understand what suits them, compare meaningful alternatives and make confident decisions, with continuity of guidance after purchase.
Start with a focused brand pilot. Choose a customer journey to improve, from product selection to post-purchase support. Use the [Your brand] Client Advisor template or connect your existing app to DARIVIA.
Your contribution: a pilot owner, knowledge about your brand and the product information needed for the chosen scenario. A simplified catalogue can be enough to begin; we agree on any additional integrations together.
What we evaluate: usefulness of recommendations, confidence in the choice, task completion or support quality. Where purchase data is available, we compare conversion with a control group.
We agree on success criteria before the pilot and review results and cost of service before deciding on continued use. Consumer analytics develops as a sufficient body of models accumulates.
Discuss a pilot
Our working prototype, DARIVIA - Personal Advisor, connects to the DARIVIA platform and demonstrates DTI’s expert method. We are working on its publication in ChatGPT and seeking pilot commitments from brands.
Guides you through complex decisions with professional expertise, shaped around your goals, values, lifestyle, preferences and individual needs.
Description
Guides customers through complex choices like a professional expert: helps them understand what truly suits them and proposes well-founded options based on their goals, values, lifestyle, preferences and individual characteristics.
Designed for choosing products, services, destinations, providers, plans and packages that traditionally require expert guidance.
Tell us about the customer experience you want to improve. We can explore how to connect your brand, define a pilot or discuss a development partnership. You can also request the research or get in touch about investment.
Founder and Chief Architect of DARIVIA. Creator of DTI’s methodology, standard and architecture. Combines his own expert consulting practice with the development of personalisation systems.
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